Monitoring an ILO and Making Changes
Every ILO has a monitoring plan, written into the service proposal. It sets out how often the arrangement is checked, how, who takes part, and how problems are raised and fixed. Monitoring is shared between the person and their provider. Because ILO is flexible, the mix of supports can usually change without a plan reassessment, as long as the funding is used as the plan describes.
What Does Monitoring Check?
That the arrangement is working for the person.
- Whether the supports are helping the person be more independent at home and meet their goals
- Whether they're happy with their living arrangement
- Whether they feel safe at home
- Whether everyone knows how to raise and talk through issues or concerns
- Whether there are problems with the people they live with, or with support workers coming to the home
- Whether their needs or goals have changed and they want to change their supports
What Goes in the Monitoring Plan?
How, how often and by whom.
- How often monitoring happens
- Whether it's face to face, virtual or by phone
- How the person, the provider, hosts or housemates, family and friends contribute
- How issues are raised and how they might be resolved
The provider helps write the plan, coordinates it and keeps it up to date. The NDIA's form counts setting up the arrangement, keeping it going, making changes such as finding a new host or housemate, and regular meetings with the person as monitoring and adjustment work.
Looking for an ILO Provider?
We'll connect you with a registered ILO provider who may be able to help.
Do You Have to Wait for a Check-In to Raise a Problem?
No. The NDIA says you can raise issues with your provider at any time.
If you've raised a concern with the provider and it isn't resolved, you can report it to the NDIS Quality and Safeguards Commission, which takes complaints about NDIS providers and workers, on 1800 035 544. It can't take complaints about informal supports such as family members. Providers have to follow the NDIS Code of Conduct.
How Do You Change an ILO?
Talk to your provider. Most changes to how supports are delivered don't need a new plan.
The NDIA says ILO's flexibility means you can change the mix of supports quickly, and usually you won't need a plan reassessment. You still have to spend the funding on supports as they're described in your plan.
If your needs change a lot, or you need more funding, you can ask the NDIA for a plan change with new evidence about what's changed.
Questions People Ask
Who is responsible for monitoring an ILO?
The person and their provider together. The provider coordinates the monitoring plan and supports the person to make changes.
How often is an ILO monitored?
It depends on the arrangement. The monitoring plan in the service proposal sets the frequency.
What if I don't like living with my host or housemate?
Raise it with your provider at any time. Problems with the people you live with are one of the things monitoring is meant to pick up, and the arrangement can be changed.
Keep Reading
- The ILO support modelStage 2 of an ILO: primary supports, supplementary supports, and monitoring and adjustment.
- Host arrangementsHow an NDIS ILO host arrangement works: living full time in a host's home, what a host does, how hosts are paid, the back-up around them and the checks.
- Housemate arrangementsHow an NDIS ILO housemate arrangement works, sometimes called co-residency: sharing your own home or a rental with a housemate who supports you, and the rules.
- Questions to ask an ILO providerQuestions to ask an NDIS ILO provider before you choose: exploration and design, hosts and housemates, back-up support, monitoring, costs and agreements.
- NDIS ILO providersWhat an NDIS ILO provider does in each stage, the rules they follow, registration and plan management, and what to look for when choosing an ILO provider.
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