Terms of Use
Last updated 5 November 2026.
What This Service Is
individualisedlivingoptions.com.au is an independent service that connects people looking for individualised living options (ILO) with registered NDIS ILO providers. We're not a provider, we don't deliver ILO or find hosts or housemates, and we're not part of the NDIA or the NDIS Quality and Safeguards Commission.
Information on This Website
Our guides are general information, checked against official sources at the date shown on each page. They aren't legal, financial or planning advice for your situation. Rules, prices and funding change, so check with your support coordinator, plan manager, the provider or the NDIS before making decisions.
Providers
Providers we connect you with are independent businesses. They're responsible for the supports they deliver, the arrangements they set up and their service agreements with you. You're free to choose whether to go ahead with any provider. We check providers against our standards, but we can't guarantee availability, suitability or the quality of the services they provide.
Providers pay us for introductions. You don't pay us anything.
Using the Website
- Give accurate information, and only submit someone else's details with their agreement.
- Don't misuse the website, including submitting spam or trying to interfere with how it works.
Emergencies
This service is for planning support at home, not emergency accommodation. If someone is at immediate risk of harm, call 000.
Liability
Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent the law allows, we're not liable for loss arising from the services of providers we connect you with.
Contact
Questions about these terms: hello@individualisedlivingoptions.com.au.