How It Works
individualisedlivingoptions.com.au connects you with a registered NDIS provider of individualised living options (ILO) who may be able to help. You answer a few questions about the person and their plan, we pass your details to one suitable provider, and they contact you. It's free for you, and you're never locked in.
You Tell Us What's Needed
Who the ILO is for, the living arrangement they're interested in, whether ILO is in the plan and which stage, how much support they need at home, where they live now, where they'd like to live, and when. Then how to contact you.
We Find a Provider
We pass your details to one registered ILO provider who works in that area and may be able to help.
A Provider Contacts You
They call or email to talk about exploration and design, the kind of arrangement and timing. Nothing is agreed until you're happy.
What Happens to Your Details
We only pass your details to a registered ILO provider who may be able to help. It goes to one provider at a time. If they can't help, we pass it to another, up to 3 in total, so you're not left waiting.
We ask for your consent first, because details about disability and support needs are sensitive. You can change your mind at any time by emailing hello@individualisedlivingoptions.com.au. The full detail is in our privacy policy.
How the Service Is Free
Providers pay us when we introduce them to someone looking for ILO. That's how we keep the service free for participants, families and support coordinators.
It doesn't come out of your NDIS plan. Exploration and design is charged within the NDIS price limits, and ILO supports are quoted through the service proposal the NDIA approves. We only work with providers who meet our standards.
What We Are, and What We're Not
We're an independent matching service. We don't deliver ILO, decide funding or give advice about your plan, and we're not part of the NDIA or the NDIS Quality and Safeguards Commission. The provider you're connected with is responsible for the supports they deliver and their agreements with you.
Common Questions
How long does it take?
The questions take about two minutes. When a provider gets in touch depends on the provider, and we only pass your details to providers who are taking on new participants in your area.
Can I choose my own ILO provider?
Yes. You're never locked in. Under the NDIS you choose your providers. If the provider isn't right for you, tell them or tell us and we'll look for another.
Will lots of providers call me?
No. Your details go to one provider at a time. We only pass them to another provider if the first one can't help.
Do you deliver ILO or find hosts?
No. We don't deliver ILO, run exploration and design, or find hosts or housemates. We pass what you need to registered ILO providers, who do.
Can I ask you to delete my details?
Yes. Email us and we'll stop passing your details on and delete them, unless we have to keep something by law. See our privacy policy for how this works.
Ready When You Are
About two minutes. Free and independent.